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The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade.While we have moved from perpetual or “up front” license costs towards a subscription-based payment model - there are still several points to consider when calculating the true costs of a CRM...Download this whitepaper
The online customer experience is far from ideal. Many customers fail to find what they need while online and the result, more often than not, is frustration and dissatisfaction. Maybe it’s time for a different approach: engaging customers while online with a digital-first customer service strategy, long before they call,...Download this whitepaper