Agentic Service Playbook

Take your IT service strategy from basic automation to enterprise-wide autonomy. Discover how Zendesk's Agentic Service Playbook helps IT leaders scale AI-powered workflows, strengthen governance, and achieve measurable business value—without adding technical debt or operational complexity.

What you'll learn:

How to move from isolated AI pilots to scalable, autonomous IT operations.
The six essential building blocks for implementing and governing agentic AI.
Ways to assess AI readiness and identify opportunities for automation.
Strategies to strengthen governance, prevent AI sprawl, and build a 12-month roadmap for measurable business impact.

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