5 Trends Defining the Era of AI Management

AI is reshaping customer experience—and how leaders manage people, AI agents, and the work between them. Drawing on insights from over 7,500 people worldwide, Zendesk’s 2027 CX Trends report explores the workflows, ownership, and governance needed to scale AI responsibly while keeping customers at the center.

Download the report to discover what the era of AI Management means for your organization.

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